Terms & Conditions

1. Site/App

1.1 Acceptance of the Terms of Use

Use of this Site, the mobile application, and the related services (hereinafter jointly, the “Site and Application”) is subject to your acceptance of these Terms of Use and our Privacy Policy. When registering, you will be asked to expressly accept these Terms and the Privacy Policy by selecting the appropriate checkbox. These Terms will also be deemed accepted if you continue to use the Site and the Application, regardless of registration.

We may make changes at any time. It is your responsibility to check periodically. In the event of significant changes, we will inform you through the contact details you have provided and may require renewed acceptance. Do not use this Site if you disagree with these Terms of Use.

Should the Terms of Use be amended, the user will be informed via push notification and/or email, in addition to the publication of the changes on the Site/App.

1.2 Terms of Use Depending on Residence

• If you reside in a Member State of the European Union, Article 16.3 and Article 18.8(A) will apply to you (but not Article 16.4). You may also benefit from the protections provided by EU Regulation No. 1215/2012 and the applicable consumer law in your Member State.
• If you reside in a country outside the European Union, Article 18.8(B) (but not Article 18.8(A)) will apply to you.
• If you reside in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, or Wisconsin, Article 16.4(a) applies to you.
• If you reside in California, Illinois, New York, or Ohio, Article 16.4(b) applies to you.

We reserve the right to update this list to reflect regulatory changes or the expansion of the service to new countries.

1.3 Agreement with the User

These Terms of Use constitute an agreement between you and the Company (as defined below) regarding your use of the services offered via the Site, the mobile application, and their related features (“the Agreement”).

1.4 Contacts

This Site is operated by FrizApp sagl, headquartered in Switzerland and registered with the Swiss commercial register.

Email: info@frizapp.com
Address: Via Nob. Rusca 2 – 6850 Mendrisio – Switzerland

For questions related to Privacy or the use of your Personal Data, please refer to our Privacy Policy available in the application. Our team will strive to respond to requests within 45 business days.

2. Membership

2.1 Eligibility

• You must be over 14 years of age to register as a member for the social features of the Service, where permitted by applicable law.
• The dating section is available only to users who are 18 years of age or older.
• For users who are minors, registration for the social services is subject to parental or legal guardian consent, in accordance with Article 8 of Regulation (EU) 2016/679 (GDPR) and the age-of-digital-consent rules applicable in the user’s country of residence.
• Where required by applicable law, FrizApp may apply a higher age threshold or additional verification measures.
• Where parental consent is required by applicable law, such consent applies only to the processing of Personal Data strictly necessary for the provision of the social features of the Service.
• The Company may process certain Personal Data of minors on other lawful bases provided by Regulation (EU) 2016/679, including the performance of a contract, compliance with legal obligations, and legitimate interest, always in accordance with the principles of data minimization, proportionality, and necessity.
• The Company may request proof of age or parental consent. Failure to provide such proof may result in suspension or deletion of the account. False statements about age may also lead to account termination.

2.1-bis Minors Aged 14 to 18

If you are between 14 and 18 years of age, use of the social section requires the explicit consent of a parent or legal guardian.

The Company reserves the right to request proof of parental consent and, if such proof is not provided, to suspend or delete the minor’s account. In any event, the parent or guardian may revoke consent by sending written notice to privacy@frizapp.com, requesting the deletion of the minor’s personal data.

2.1-ter Warnings for Parents and Guardians

Parents or legal guardians providing consent must monitor the minor’s use of the Service and the content accessed or shared. The Company disclaims any liability for misuse of the Service by minors.

2.1-quater Parental Consent Procedure via Email

During registration, the minor must provide the parent’s or legal guardian’s name and email address. We will send a request to that email containing:

1. a link to these Terms of Use and the Privacy Policy;
2. a description of the App features available to minors and applicable safety rules;
3. a confirmation link allowing the parent or guardian to approve or deny consent.

Until consent is received, the minor’s account will remain in a “pending” and unusable status. If no response is received within 90 days, the provided information will be deleted.

If consent is granted, the account will be enabled only for features allowed to minors. The parent/guardian may at any time revoke consent or request the account’s deletion by sending a notice to privacy@frizapp.com.

The withdrawal of parental consent does not affect the lawfulness of processing carried out on other lawful bases prior to such withdrawal, as permitted under applicable data protection laws.

2.2 Formation of the Contract

By registering as a member and creating an account, you enter into a contract with the Company for access to and use of the Site, the mobile application, and related services. After registration, you will receive an email confirmation with the details of the contract concluded.

2.3 Membership/Subscription

1. You may become a member of the Service at no cost. The free membership entitles you to use only some of the features available as part of the Service. To access additional features, you must subscribe to the Service for a fee. Some features are reserved only for those who are 18 or older.
2. The Company is not legally required to conduct criminal checks on users, unless otherwise required by applicable law. The processing of personal data for such checks is based on the Company’s legitimate interest in ensuring the security of the platform and its users, pursuant to Article 6(1)(f) of the GDPR.
3. You acknowledge that, at present, the Company does not routinely conduct background checks on its users, does not verify the information provided, and does not conduct searches of its users’ criminal records. We reserve the right to investigate and conduct background checks on all members, to confirm that you are not providing false information and to establish the truthfulness of your statements. You agree that the Company may conduct such investigations and that the Company reserves the right to refuse and/or terminate your membership should you provide false information or if your statements prove to be false.
4. The Company undertakes to provide, prior to any subscription, all information regarding total cost, duration, and the conditions of automatic renewal.

2.4 Subscription Plans and Prices

Subscription plans and related prices are available on the chosen contract page. These prices may vary, and any updates will be published on the aforementioned page. Any price changes will be communicated to affected users with at least 7 days’ notice, through the contact details provided.

You acknowledge that there may be differences in subscription prices across different jurisdictions, reflecting costs in a particular jurisdiction and other relevant commercial conditions in that jurisdiction.

2.5 Free Trials and Other Promotions

Any free trial or other promotion that provides free access to Paid Services must be used within the specified free trial period.

2.6 Payment

1. While some Services are available free of charge, you acknowledge that Paid Services are available only to Members who hold a valid subscription or otherwise pay a fee. Subscriptions and paid services can be purchased at the price, for the period, and via the payment methods specified on the membership upgrade page or on the page where you made the relevant purchase. Prices are stated in the currency published on the membership upgrade page and include all applicable taxes unless otherwise communicated.
2. Your subscription and your paid services renew automatically. You can cancel automatic renewal at any time. If you do not cancel, the purchased subscription and service will continue for the set period. You can cancel automatic renewal by following the instructions indicated in the Site’s Help section.
3. If we use a recurring billing service to charge you for the subscription price of the subscription plan you selected or for the paid services you purchased, you authorize the Company to bill you periodically (within a reasonable timeframe). In that case, the Company will cease billing you once it has received written notice that the authorization is no longer valid. Such notice will not affect charges already incurred before the Company has had a reasonable amount of time to act. In any event, it is your responsibility to provide up-to-date, complete, and accurate information to enable proper billing, and that information must be updated regularly.
4. We may, at any time, change the price of a subscription or certain paid services. The new price becomes valid from the time you request a new subscription (regardless of whether it is your first subscription) or purchase paid services, after we have published the details of the new price on the Site. Automatic renewals of existing subscriptions continue at the previous price.
5. In the event a payment appears suspicious, we reserve the right to suspend—temporarily or permanently—payment via your credit card and/or contact you, your bank, or any other third party to report such unusual activity and/or obtain further information.

Following payment and the activation of a subscription or paid services, the user will promptly receive an email confirmation containing a summary of the contract concluded and the applicable financial terms.

For any disputes over payments, refund requests, or clarifications, the user can contact customer service at info@frizapp.com.

2.7 Terms of Use for Payment Services

When using payment services managed by third parties, such as banking gateways, credit cards, or payment platforms, you agree to the Terms and Conditions of these third-party providers and acknowledge that the Company is not responsible for any malfunctions or losses arising from such external services.

Payments and electronic transactions are handled by third-party providers, who are certified and comply with the applicable security standards. The Company does not store sensitive user payment data, such as credit card numbers.

The Company shall not be held liable for any fraudulent use, duplication, or cloning of credit cards or other payment methods affecting users. It is the sole responsibility of each user to promptly report any suspicious transactions to their bank or the competent authorities. The Company shall not be liable for any damages or losses arising from such fraudulent acts, as it does not exercise direct control over or manage the payment systems.

2.8 Subscription Terms

Paid members are divided according to the packages selected. Such packages allow a profile to appear in the App’s or Site’s search engines; however, inclusion in internal search results and top positioning is not guaranteed and depends on various factors, including the number of users with similar packages.

2.9 Password Security

During the process of registering as a member, you will be asked to choose a password. You are solely responsible for choosing a secure password and keeping it in a safe place. The Company will not be liable for any unauthorized access or misuse of your account arising from negligence in protecting your password.

2.10 Identity Verification

We may require identification to verify:

1. Your identity;
2. The information you have provided;
3. Your payments or billing information;
4. Your compliance with these Terms of Use.

Any personal data requested to verify your identity will be processed solely to ascertain the user’s identity and ensure the platform’s security, in accordance with Article 6(1)(f) of the GDPR (legitimate interest).

Any identity verification is carried out in compliance with the principles of necessity, proportionality, and data minimization, as laid down in Regulation (EU) 2016/679 (GDPR).

3. The Service

The Service offered by the Company via the Site and the Application is an online platform that facilitates connections among members interested in forming new friendships, personal relationships, searching for freelance workers, finding companions for recreational activities (such as sports, travel, gaming), or simple acquaintances.

The Service is neither a marriage agency nor a matchmaking service for distance marriages, nor a platform for arranged dating.

The Company does not guarantee, nor is it obligated to ensure, that you will actually be connected with other members. Furthermore:

• The Company does not act as an employer, nor as an intermediary for job offers or requests.
• The Company does not pre-check the truthfulness of information provided by users, including those who offer freelance work, collaborations, or professional services.
• The Company does not guarantee the quality, performance, or outcome of work or professional services offered by members through the Site or the Application.

Any contact, relationship, or collaboration initiated through the Service is the sole responsibility of the users involved, who are urged to independently assess the truthfulness of information received and the reliability of the people they interact with.

4. Use of the Service

4.1 Use at Your Own Risk

You acknowledge that your use of the Service and the Site is entirely at your own risk. The Company will not be liable for any damage, loss, or consequences arising from interactions, contacts, or activities carried out through the Application or the Site.

4.2 Accurate Information

You represent, warrant, and undertake that any information and photos provided to the Service are accurate and do not violate these Terms. You acknowledge that the Company does not pre-check the accuracy of user-submitted information and assumes no liability for false or misleading statements.

You may not transmit images that contain:

• Persons other than yourself;
• Nudity or sexually explicit content;
• Objects or locations without your presence;
• Hate symbols, extremist political content, or images doctored to deceive other users.

Nor may you post advertisements of goods or brands that are not your property.

The Company does not require the collection of Sensitive Data from minors. Any voluntary disclosure of such data by users, including minors, occurs under the sole responsibility of the user and, where applicable, their parent or legal guardian.

4.2-bis Special or Sensitive Personal Data

We expressly encourage users not to post, upload, or share on their profile (or in public messages) any sensitive information as defined by Article 9 of the GDPR (e.g., data regarding health, sexual orientation, religious or political beliefs, ethnic origin, etc.), unless strictly necessary and provided with explicit consent.

The Company in no way requires such data and, if you independently decide to include it, you do so at your sole responsibility. If you request the removal of such data, the Company commits to promptly removing the content from the Site/App, to the extent technically and legally feasible.

Certain features of the dating section may allow users, on a purely voluntary basis, to provide additional Personal Data for the sole purpose of improving compatibility and user experience. Where such data falls within categories requiring explicit consent under applicable data protection laws, it will be processed only upon the user’s explicit and informed consent, which may be withdrawn at any time without affecting the use of other sections of the Service.

4.3 Non-Confidential Information

You agree that all materials and information you provide will be considered non-confidential. However, the processing of personal data will be carried out in accordance with our Privacy Policy and the GDPR. Duplication of your profile on other Company sites will occur only with your explicit consent.

4.4 Information Available Abroad

You acknowledge that your data may be processed in countries different from your own. In the event of data transfers outside the European Economic Area, the Company will ensure the protection of personal data through the use of Standard Contractual Clauses (SCC) or other measures required by applicable law.

1. All profile information you have provided will be publicly visible on your profile, regardless of user location. By creating a profile, you agree that users abroad may view your profile.
2. The Company uses servers located worldwide for storing your Personal Data—these servers may be located in a country other than your country of residence.
3. The Company engages collaborators located in countries other than your country of residence to conduct background and criminal record checks on users.
4. In order to provide customer support, perform back-office functions, carry out fraud prevention, or provide services to you, we may grant our staff or suppliers (who may be located in a country different from your country of residence) access to your Personal Data.
5. You expressly consent to the transfer and storage of your Personal Data to our members, employees, and third parties as outlined in Articles 4.4 (a, b, c, d) of these Terms and in our Privacy Policy, even if those members, employees, and third parties are located in a country other than your country of residence, fully acknowledging and understanding the risks that may arise from such transfer and storage, particularly in countries that may not offer a level of protection equivalent or similar to that of your country of residence. All transfers will be carried out by FrizApp sagl, in compliance with our Privacy Policy. You are free to revoke your consent or object to the use of your Personal Data at any time, in accordance with the procedures indicated in our Privacy Policy.

4.5 Copyrights

You agree that all copyright existing in the materials and information you provide to the Company are licensed on a non-exclusive, worldwide, royalty-free basis to the Company for use within the scope of these Terms of Use.

You must not post, transmit, or otherwise provide materials or information whose copyright is owned by another natural or legal person, and you warrant that all materials or information provided are your own original work and do not come from third parties.

You may revoke the Company’s rights over the content you provide by sending a written request to info@frizapp.com. Revocation will not affect any use of materials previously published.

The user represents and warrants possessing all necessary rights for the use, publication, and sharing of materials and images uploaded to the Site and the App. The Company is not responsible for any violations of third-party rights arising from content posted by users.

4.5-bis Copyright and Third-Party Content (Music, Logos, Images, Videos, Text)

Users may upload, post, transmit, or otherwise make available Content on the Service only if they own all intellectual property rights therein or have obtained all necessary licenses, authorizations, and permissions from the relevant right holders.

In particular, users must not upload, publish, or share:

• music, sound recordings, or audio tracks protected by copyright, unless they have the legal right to use them;
• logos, trademarks, brand names, or copyrighted images or videos belonging to third parties without authorization;
• movies, television programs, sports footage, professional photographs, or any other copyrighted works without permission.

Users acknowledge and agree that they bear full and exclusive responsibility for the Content they upload, publish, or share through the Service, including any infringement of copyright, trademark, or other intellectual property rights of third parties.

FrizApp acts solely as a hosting provider of user-generated content and does not verify ownership, legality, or compliance of Content prior to publication. FrizApp shall not be liable for any infringement committed by users through the Content they upload or share.

4.6 Lawful Access

It is your duty to ensure that your use of the Service complies with the laws of your country of residence. The Company reserves the right to suspend accounts that violate domestic or international laws.

4.7 Exposure to Viruses

It is your duty to take all necessary precautions to ensure that the procedures you employ to access the Site do not expose you to the risk of viruses, harmful code, or other interference that could damage your computer. You are responsible for the security of your own device. The Company will not be liable for damage resulting from the use of the Service, including cyberattacks or malware.

4.8 Profile Content

1. You are solely responsible for the content of your profile, messages, audio and video recordings, and materials you upload to the Site or send to other users of the Service. You must not post phone numbers, emails, personal addresses, or social media accounts publicly visible on your profile.
2. You agree not to upload or post on your profile, the Site, or the App any content that:
   • Is offensive, obscene, vulgar, sexual in nature, threatening, harassing, contains racial slurs, is unbecoming, or is otherwise deemed inappropriate at our sole discretion; or
   • Depicts, describes, identifies, or alludes to persons other than yourself.

Users acknowledge that any sensitive information (e.g., health data, sexual orientation, political views, etc.) voluntarily placed in their own profile or published content is their sole responsibility. The Company does not encourage nor require posting sensitive data and advises users to exercise caution when entering such information.

4.9 Interacting with Members

You are solely responsible for your interactions with other users of the Service.

4.10 Prohibitions

You represent, warrant, and agree that:

1. You will not disclose to anyone any information provided to you through the Service without the prior consent of the person who provided it.
2. You will not use the Service to harass or behave offensively, including (but not limited to) distributing material of a sexual nature and/or racially or otherwise offensive material, or any violent, threatening, vulgar, obscene, harassing, abusive, defamatory, or otherwise objectionable material, nor will you distribute prohibited or illegal material or any material that infringes on the rights of another party (including, but not limited to, intellectual property rights or privacy rights).
3. You may not use the Service to engage in group sexual activities, solicit extramarital meetings or relationships, recruit or hire for the purpose of prostitution, or engage in any illegal activities in your country of residence or in other countries.
4. You must not impersonate others or misrepresent your age or marital status, nor include on your profile information that is false or misleading.
5. You may not collect email addresses or other contact information of other users from the Service by electronic or other means, nor use the Service to send “spam,” chain letters, junk email, or mass mailing activities.
6. You must not use the Service or the Site for unauthorized commercial purposes.
7. You must not request money, bank account details, credit card details, or other confidential financial information from other members or other users of the Service or the Site.
8. You must not send money or provide financial information to persons you have met or communicated with through the Site. The Company will not be liable for any damages (economic or otherwise) you might suffer as a result of such conduct. You undertake to report anyone who requests money or other information by contacting customer support or using the “Report Abuse” function on the member’s profile.
9. You must not request passwords from other members.
10. You must not use the Service to distribute, promote, or otherwise publish material containing money requests, advertising, or promotions of goods or services.
11. You must not harass other users by continuing to communicate with individuals who have clearly asked you to cease communication.
12. You agree not to post or transmit any material containing viruses or other harmful code, files, or programs created to limit or destroy the software or hardware functionality of a computer.
13. You must not post or transmit in any way any contact information, including (without limitation) email addresses, phone numbers, postal addresses, chat IDs, Frizapp usernames, URLs, or full names, in the information you post.
14. You must not use automated or non-human bots to log into the Service.
15. During any phone or other conversations with our customer support service, you must not behave in an offensive, obscene, vulgar, sexually explicit, threatening, harassing, or racially insulting manner (“Offensive Conduct”). You agree that if, at our discretion, you are found to be engaging in Offensive Conduct, we will have the right to terminate your membership with immediate effect, without any right to a refund of fees paid.
16. You represent that you are over 18 years of age in order to use the dating service. All members who wish to register for the dating service explicitly declare they are of legal age, whereas the social network service can be used by those who are at least 14 years old, exclusively with parental consent where required by applicable law. You must not attempt to circumvent this by providing a false age; the Company will in no event be liable for having been given false data. Our Company does not tolerate, with respect to members, any behavior involving online sex, sexually explicit communications, or sexual contact with any individual. In the event we are notified of illegal or inappropriate communications with a minor, we may forward relevant details to the appropriate law enforcement authorities.
17. The Company prohibits the use of deepfake or AI-generated content intended to deceive other users. Any request for money made to a member will be considered a serious violation and may result in immediate account suspension.
18. The publication of discriminatory or offensive content or content inciting hatred on the basis of race, ethnicity, religion, disability, gender, sexual orientation, or other characteristics protected by applicable law is likewise prohibited.

4.11 Notice of Copyright Infringement

1. The Company respects the intellectual property rights of third parties. If you encounter content on the Site that you believe belongs to you or to a third party and is posted in a manner that infringes or appears to infringe your copyright or any other intellectual property right, you may notify the Company by providing the following information:
   1. Your contact details—including address, phone number, and email address;
   2. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
   3. A description of the work or the intellectual property that has been or is suspected to have been infringed;
   4. The name of the Site on which the material that is suspected of infringing relevant intellectual property rights is located;
   5. A description of where the material is located on the Site;
   6. A statement by you, which:
      • Declares your good-faith belief that the use in question is not authorized by the copyright holder, its agent, or by law;
      • Declares, under penalty of perjury, that the information provided in your notice is accurate and provided in good faith and that you are the copyright owner or other intellectual property right holder, or you are authorized to act on behalf of the copyright owner or other intellectual property right holder.
2. Notifications may be sent to:
   FrizApp, Via Nob. Rusca 2, 6850 Mendrisio
   Email: info@frizapp.com
3. The Company shall not be held responsible for any copyright or intellectual property rights violations arising from content uploaded by users. It is the sole responsibility of the user to ensure that they possess the necessary rights to any materials uploaded or shared through the Service. In the event of claims related to copyright infringements, the user agrees to indemnify the Company and hold it harmless from any legal actions or damages arising from such violations.

4.12 Use of Images

In addition to the provisions of Article 4.5, by providing photographs, materials, information, or content to the Company, you acknowledge and agree that the Company may:

1. Reproduce, use, copy, perform, display, distribute, and exploit the material, information, or content;
2. Create derivative works or incorporate such materials, information, and content into other works or other materials; and
3. License to third parties the same rights granted to the Company under Articles 4.12(1) and 4.12(2) above. You consent to such use, including—without limitation—for promotional or commercial purposes. You also warrant that you have the authority to provide the consent referenced in this clause.

Such use shall always be limited to purposes directly related to the operation, promotion, and improvement of the Service, and shall not imply the sale of user-generated content to third parties.

4.13 Distance Marriages

This Site is not intended and must not be used in any way to aid, procure, promote, or provide “distance” marriage services to its users. You acknowledge that the jurisdiction in which you reside may prohibit advertising distance marriage services or soliciting individuals for marriage.

If you reside in the Philippines, Belarus, or other jurisdictions that prohibit distance marriage services, you hereby represent, warrant, and agree not to use the Services or the Site for any purpose that violates laws regarding distance marriages. You hereby recognize and accept that it is your sole responsibility to ensure you do not violate any prohibition on distance marriages, and you further acknowledge and agree that the indemnity under Article 17 shall apply in the event you violate rules prohibiting distance marriages.

4.14 Territorial Restrictions

The use of the Service provided via the Website and/or mobile applications is subject to the laws and regulations applicable in Switzerland.

The Service may not be used in countries or territories subject to embargoes or international economic sanctions, to the extent such restrictions are recognized and enforceable under Swiss law.

In particular, the Service is not available to:

• Individuals or legal entities subject to sanctions imposed by the Swiss Confederation;
• Persons listed on official sanctions lists recognized in Switzerland, such as those maintained by the United Nations or other relevant economic partners.

By using the Service, the user declares and warrants that they are not violating any Swiss regulations related to economic sanctions or territorial restrictions.

4.15 Chat and Message Privacy

The Site and the Application offer private chat functionalities designed to ensure a high level of confidentiality and user privacy.

Messages are transmitted using secure communication protocols and are stored with appropriate technical and organizational security measures intended to prevent unauthorized access. Access to chat data is restricted and limited to what is strictly necessary for the operation, maintenance, security of the Service, or compliance with legal obligations.

The chat system does not use end-to-end encryption (E2EE). However, the Company does not engage in constant or systematic monitoring of private communications and does not access message content as a regular practice.

In the event of reports of illicit behavior, violations of these Terms of Use, or legal obligations imposed by competent authorities, the Company may take appropriate measures based on available information, including metadata, user reports, or content voluntarily provided by users (such as screenshots).

Users bear sole responsibility for the content of messages exchanged through the Service. The Company shall not be liable for the content of private communications between users.

The Services do not provide access to emergency services or emergency service providers, including police, fire departments, or hospitals. Users are responsible for ensuring they can independently contact emergency services when necessary.

The Service may include an instant translation feature within the chat to facilitate communication between users speaking different languages. The Company does not guarantee the accuracy of automated translations, and users are responsible for verifying the meaning of messages against the original content.

4.15-bis Limitations of Chat Use and No Reliance for Business or Legal Purposes

The chat and messaging features provided through the Site and the Application are offered solely as communication tools between users and are intended for personal, social, and informal interactions. The chat service is not designed, intended, or guaranteed to serve as a secure, reliable, or permanent means for conducting business, professional activities, contractual negotiations, legal communications, or the exchange of information of economic or legal significance.

The Company does not guarantee the continuous availability, integrity, preservation, accuracy, or successful delivery of messages, attachments, or content exchanged through the chat, including for users registered as business or professional accounts.

Users acknowledge and agree that messages may be delayed, deleted, lost, corrupted, duplicated, or become inaccessible due to technical limitations, software updates, system maintenance, device issues, network failures, security measures, or other factors beyond the Company’s reasonable control. Under no circumstances shall the Company be held liable for any loss of data, loss of messages, loss of business opportunities, loss of profits, contractual disputes, or economic or reputational damages arising from or related to the use of the chat or messaging features.

Users are expressly advised not to rely on the chat service for business-critical, legally binding, or economically relevant communications and to use appropriate, secure, and legally recognized tools (such as email, certified email services, written agreements, or dedicated professional platforms) for any activity involving legal or economic obligations.

5. Information

5.1 Information Monitoring

The Company does not engage in constant, systematic, or generalized monitoring of private communications exchanged between users through the chat functionalities of the Service.

Private communications are handled in a manner designed to preserve user privacy and confidentiality. Messages are transmitted using secure communication protocols and stored with appropriate technical and organizational security measures. Access to such data is restricted and limited to authorized personnel solely where strictly necessary for the operation, maintenance, security of the Service, or to comply with applicable legal obligations.

The Company does not routinely access or review the content of private messages. Any access to information relating to private communications is exceptional and may occur only in specific circumstances, such as:

• reports of illicit, abusive, or unlawful behavior submitted by users;
• investigations required to enforce these Terms of Use;
• requests or obligations imposed by competent judicial or administrative authorities.

In such cases, any assessment or action taken by the Company is based exclusively on available information, which may include metadata (such as timestamps, frequency of interactions, or account-related technical data), user reports, or content voluntarily provided by users themselves (for example, screenshots or message copies).

The Company’s moderation and enforcement activities are carried out in accordance with applicable law, including Article 6(1)(f) of the GDPR (legitimate interest), and are strictly limited to what is necessary, proportionate, and appropriate to protect users, ensure the security and integrity of the Service, and comply with legal requirements.

The Company does not perform prior review or preventive control of private communications and does not assume any obligation to monitor such communications. Responsibility for the content of private messages remains solely with the users who create and exchange them.

To enhance the overall security of the platform, the Company may rely on specialized third-party service providers for cybersecurity, fraud prevention, and system protection. Such providers process only technical and non-personal data, in anonymized or aggregated form, exclusively for security purposes and in compliance with applicable data protection laws.

All monitoring, security, and moderation activities are conducted in compliance with the principles of lawfulness, fairness, transparency, data minimization, proportionality, and necessity, as set forth in Regulation (EU) 2016/679 (GDPR).

5.2 Modification of Information

While the Company does not pre-screen all messages or materials posted by users, we reserve the right—without obligation—to delete, move, or modify content (including profiles, messages, audio and video recordings) that we consider to violate these Terms of Use or be inappropriate, pursuant to Article 6(1)(f) of the GDPR (legitimate interest).

Such actions do not imply systematic monitoring of private communications and are limited to what is strictly necessary to enforce these Terms of Use or comply with legal obligations.

Users have the right to contest the removal or modification of their content by contacting customer support at info@frizapp.com.

5.2-bis – No Prior Review – Hosting Role – User Responsibility

Any moderation activity by FrizApp is discretionary, does not constitute prior review or approval of Content, and does not create any obligation to monitor Content or liability for user-generated Content.

5.3 Information Security

The Company adopts appropriate technical and organizational measures to ensure the security of personal data and to prevent unauthorized access, loss, alteration, or destruction, in accordance with Article 32 of the GDPR.

However, no data transmission over the Internet can be considered completely secure. You acknowledge and accept that the transmission of information takes place at your own risk.

Any transfers of Personal Data to countries outside the European Economic Area (EEA) will be carried out in compliance with the adequate safeguards required by the applicable legislation, including—where required—the Standard Contractual Clauses adopted by the European Commission’s Implementing Decision (EU) 2021/914 of June 4, 2021.

You have the right to access your personal data, request its rectification, erasure, or restriction of processing, as provided in our Privacy Policy.

You also have the right to withdraw your consent to the processing of your personal data or to object to the transfer of data to third countries by contacting the Company using the contact details indicated in our Privacy Policy.

You furthermore consent to your Personal Data being transferred to third parties, located within or outside the jurisdiction in which you reside, fully aware of the associated risks—particularly where such jurisdictions do not ensure a level of protection equivalent or similar to that of your country of residence. You have the right to revoke your consent or object to our use of your Personal Data at any time, pursuant to the procedures established in our Privacy Policy.

Notwithstanding the above, once the information has been received, we will take reasonable measures to protect its security.

In the event of a personal data breach, the Company will promptly inform the competent authorities and the affected users, in accordance with Articles 33 and 34 of the GDPR.

5.4 Retention of Personal Data

The Personal Data collected in connection with the Service is retained only for as long as necessary to achieve the purposes for which it was collected, in accordance with our Privacy Policy. In particular:

• Account Data: retained for the entire duration of registration and up to a maximum of 5 years after the account’s closure or deletion, unless there are legal obligations or judicial orders.
• Payment Data: not stored directly by the Company, but rather by external payment service providers. Any invoices and accounting documents are kept according to statutory time limits (generally 5–10 years).
• Browsing and Security Data: kept for a period proportionate to security and monitoring needs, generally 24 months.

For accounts belonging to minors, Personal Data is retained only for as long as strictly necessary for the purposes for which it was collected and in compliance with applicable child protection and data protection laws.

For more details, please consult our Privacy Policy, which sets out the specific retention periods or the criteria used to determine those periods. Once the retention period expires, data will be deleted or anonymized, unless further storage is required by law or by order of a competent authority.

6. Limited Use

Unless otherwise agreed in writing, you have the right to access and use the Site solely for personal and non-commercial purposes.

Companies, groups, organizations, and businesses may register as members, but the Site’s use is nonetheless limited to the purposes specified in these Terms of Use.

You are authorized to print one copy of the information contained on the Site for personal and non-commercial use only, unless otherwise indicated or expressly prohibited on specific pages of the Site.

7. Direct Marketing

Where permitted by applicable law, you expressly agree and consent that the Company may use the Personal Data collected about you for direct marketing purposes, including sending promotional communications, offers, and updates about the Company’s services via email, push notifications, or other electronic channels.

You have the right to withdraw your consent or object, at any time and at no cost, to the processing of your Personal Data for direct marketing purposes, in accordance with the procedures set out in our Privacy Policy.

Withdrawal of consent does not affect the lawfulness of any processing based on consent prior to its withdrawal.

8. Communications

The Company reserves the right to send you electronic communications, including emails, push notifications, and in-app messages, regarding:

• Changes, updates, or additions to the Services;
• Information about your account, security, or technical management of the platform;
• Products, services, or offers from the Company and its affiliated companies.

Communications related to the operation of the Services and the security of your account are mandatory and cannot be disabled.

You may, however, withdraw consent at any time for promotional and marketing communications, as described in our Privacy Policy or through your profile settings.

9. Advertising

Users have the right to object to personalized advertising at any time and can manage their preferences through the dedicated section in their account settings or by consulting our Cookie Policy.

Sole Responsibility

Responsibility for the content of any advertisements present on the Site and the Application, including links to third-party websites, rests exclusively with the advertiser or the advertising platform that manages them.

The presence of advertisements does not constitute any form of recommendation, approval, or guarantee by us with respect to the products or services promoted.

The Company does not pre-check advertising content and is not responsible for any false, misleading, or illegal statements in advertisements.

Advertisements may be managed and personalized by external platforms such as Google AdMob.

For more information about the use of personal data for advertising purposes and how to opt out of personalized ads, please consult our Privacy Policy and Cookie Policy.

Serving personalized ads and the use of advertising services, such as Google AdMob, may involve using cookies and tracking technologies. For more information about how cookies are used and how to manage your consent, please consult our Cookie Policy available on the Site.

10. Ownership of Intellectual Property

The Company owns all rights, title, and interest in and to the Service, the Site, the Application, and their related content, including but not limited to software, design, text, graphics, logos, images, video, sound, trademarks, and any other material, as well as the corresponding intellectual and industrial property rights.

All rights not expressly granted to the user under these Terms of Use are reserved.

Any reproduction, distribution, modification, creation of derivative works, public display, public performance, republication, download, storage, or transmission of materials belonging to the Company is prohibited unless prior written permission is obtained from the Company or unless expressly permitted by these Terms of Use.

10.1 Copyright

All copyright related to the Service, the Site, the Application, and their respective content (including, by way of example, text, graphics, logos, icons, audio recordings, video, and software) is the exclusive property of the Company or is licensed to it.

Except as otherwise provided by mandatory copyright laws or expressly authorized by these Terms of Use, it is prohibited, in any manner and by any means, without the Company’s prior written consent, to:

1. Adapt, reproduce, store, distribute, print, display, publicly perform, publish, transmit, or create derivative works, even in part, from any portion of the Service, the Site, or the Application;
2. Commercialize, sell, or sublicense information, products, or services obtained from any portion of the Service, the Site, or the Application.

10.2 Trademarks

Unless otherwise specified, any name, logo, graphic, symbol, design, or trademark appearing on the Site, the Application, or the Service, bearing the ™ or ® symbol, is a registered or unregistered trademark owned by the Company or by third parties.

If you use the Company’s trademarks in reference to the Company’s activities, products, or services, you are required to include a statement clearly attributing the trademark to the Company.

The Company’s trademarks may not be used:

1. Within or as part of a trademark, logo, trade name, or domain name owned by you;
2. In connection with activities, products, or services that do not belong to the Company;
3. In a manner that could mislead consumers;
4. In any manner that could discredit, damage, or harm the image or reputation of the Company and its products and services (including the Site, the Application, and the Service).

11. Linked Sites

11.1 Links Provided for Convenience

The Site and the Application may contain links to third-party websites, platforms, or resources (“Linked Sites”).

These links are provided solely for user convenience and may not be current, verified, or reviewed. The Company is not responsible for the content, accuracy, security, privacy practices, or any other aspect of the Linked Sites.

Access to and use of Linked Sites is at your own exclusive risk.

11.2 No Recommendation

The presence of links to Linked Sites in no way implies any recommendation, approval, sponsorship, or support from the Company for their owners, operators, content, products, services, information, or materials, unless otherwise agreed in writing.

The Company exercises no control over Linked Sites and disclaims any responsibility for any damage or loss deriving from the use of such sites.

You are advised to review the Terms of Use and Privacy Policy of each Linked Site before accessing or using its services.

12. Privacy Policy

The Company processes your Personal Data in compliance with applicable data protection legislation, including EU Regulation 2016/679 (“GDPR”) and Swiss data protection law.

The methods for collecting, processing, and using your Personal Data are described in our Privacy Policy, available on the Site and in the Application, which we may periodically update to ensure compliance with applicable regulations and our business activities.

You expressly consent to the collection, processing, and use of your Personal Data as described in our Privacy Policy. You have the right to withdraw your consent or to object, at any time, to the processing of your Personal Data, in accordance with the methods set out in the Privacy Policy.

The Company does not sell or transfer your Personal Data to third parties for commercial purposes unless expressly stated in the Privacy Policy or unless you have given your explicit authorization.

Users have the right to exercise their rights under Articles 15–22 of Regulation (EU) 2016/679 (GDPR), including the right to access, rectify, erase, restrict processing, object, and data portability.

For questions or complaints regarding the processing of personal data, you may contact the Data Protection Officer (DPO) at privacy@frizapp.com.

Users are also entitled to file a complaint with the Data Protection Authority of their country of residence, for example the Italian Data Protection Authority in Italy.

13. Sale of the Site or Services

You expressly agree that, if the Company sells the Site, the Services, its business (in whole or in part), or undergoes a change of control, your Personal Data and any other information lawfully processed in accordance with applicable data protection laws you have submitted to the Site or the Service (including photos and your public profile) may be transferred to the purchaser or the new natural or legal person taking over, in order to ensure the continuity of Services and direct marketing activities, in compliance with applicable data protection laws.

You also agree that such purchaser or new natural or legal person may be located in a country different from your country of residence and that your Personal Data may be transferred to that country. In the event of transfers to non-EEA countries that do not ensure an adequate level of protection, the Company and the purchaser will adopt appropriate measures, including entering into Standard Contractual Clauses (SCC), in accordance with Articles 44 et seq. of the GDPR.

You have the right to be informed of such transfer and to exercise your rights under the GDPR and our Privacy Policy.

14. Disclaimer and Limitations of Liability

14.1 Consumer Rights

Nothing in these Terms of Use is intended to exclude, limit, or prejudice the rights you enjoy as a consumer under applicable law, including the Italian Consumer Code, Swiss consumer protection law, and European regulations concerning consumer protection (e.g., Directive 2011/83/EU).

14.2 No Guarantee of Accuracy

Without prejudice to mandatory consumer rights provided by law, we do not guarantee that the materials and information provided through the Service, the Site, and the Application (including members’ profiles, advice, opinions, statements, or other information posted by members or third parties) are reliable, accurate, up-to-date, or complete.

We also do not guarantee that access to the Services will be uninterrupted, error-free, timely, or secure.

It is your exclusive responsibility to verify the accuracy and reliability of information available via the Service before relying on it. The use of, and reliance upon, such materials is at your sole risk.

14.3 No Guarantee of Availability

Without prejudice to the mandatory consumer rights established by law, the Service, the Site, and the Application are provided “as is” and “as available.” We do not guarantee that the Services are free from interruptions, errors, or malfunctions.

We make no express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, the absence of computer viruses, or cybersecurity.

14.3-bis Maintenance and Service Interruptions

The Company reserves the right to temporarily suspend or interrupt the Service, in whole or in part, to carry out scheduled maintenance, technical upgrades, or other changes necessary to ensure the security and proper functioning of the Site/App. In such cases, whenever possible, users will be given reasonable notice.

The Company will not be liable for any delays or inability to access the Service due to force majeure, third-party technical issues, or other events beyond its control. We will do our best to restore the Service as soon as practicable.

14.4 Limitation of Liability

To the extent permitted by applicable law and without prejudice to mandatory consumer rights:

1. The Company will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of data, profits, revenue, business opportunities, goodwill, or business interruption, arising out of or connected to the use or inability to use the Service, the Site, or the Application.
2. The Company will not be liable for damages arising from the conduct of other users of the Service, including illegal, offensive, defamatory, or dangerous behavior.
3. The Company will not be liable for damages arising from any misuse by third parties of the information or materials provided by users through the Service.

14.5 User Security and Risk

You acknowledge that your use of the Services is at your own risk and peril.

The Company cannot guarantee that the Services are free of viruses or other harmful components. It is the user’s responsibility to take appropriate steps to protect their devices and data.

14.6 Indemnification

You release and indemnify the Company, its subsidiaries and affiliates, and their respective officers, employees, contractors, and agents from any claim, demand, damage, loss, cost, or expense, including legal fees, arising out of:

1. Your use of the Service, the Site, or the Application;
2. Your breach of these Terms of Use;
3. Your violation of the rights of third parties, including intellectual property or data protection rights.

14.7 General Disclaimer

Without prejudice to any mandatory rights established by applicable consumer protection regulations, you acknowledge and agree that use of the Service, the Site, and the Application is entirely at your own risk.

Neither the Company nor the FrizApp Parties (as defined below) can be held responsible for any losses, damages, or harm of any kind, whether direct or indirect, foreseeable or unforeseeable, suffered by you or third parties, arising from:

1. The use or inability to use the Service, the Site, or the Application;
2. Delays, malfunctions, interruptions, unauthorized access, loss of data, viruses, or other harmful elements resulting from the use of the Services;
3. Your reliance on information or materials obtained through the Service;
4. Conduct, content, information, or materials provided by other users or third parties;
5. The unauthorized use or reuse by other users of the information or content you submit or share.

“FrizApp Parties” includes the Company, its subsidiaries and affiliates, and their respective officers, directors, employees, contractors, and agents.

You release and hold the FrizApp Parties fully harmless from any claim, proceeding, legal action, request for compensation, or dispute (collectively, “Claims”), known or unknown, arising from relationships with other users or third parties, or otherwise connected to your use of the Service.

These disclaimers do not limit any non-waivable rights you may have under the laws of the country in which you reside.

Nothing in these Terms of Use excludes or limits the consumer rights recognized by the applicable legislation, including mandatory rights laid down by the Italian Consumer Code (Legislative Decree No. 206/2005) or other consumer protection provisions in force in the user’s country of residence.

It is understood that no provision of these Terms of Use shall limit or exclude any mandatory consumer rights set out by the applicable legislation, including those established by the Italian Consumer Code (Legislative Decree No. 206/2005) or other national consumer protection laws.

15. Specific Warnings Regarding Online Dating

15.1 Risks

You acknowledge and accept that there are inherent risks in using online dating services and communicating with other users of the Service, including, but not limited to, the risk of interacting with minors, individuals using false identities or deceptive profiles, and individuals with fraudulent or criminal intentions.

The Company does not verify user identities in advance and is not liable for any damages, harm, or consequences resulting from interactions with other members or users of the Service.

It is the user’s sole responsibility to take all necessary precautions when communicating with other users or agreeing to meet them in person.

You are required to read and follow our tips for safe online dating, available on the Site and the Application, before using the Service.

15.2 No Guarantee of Members’ Identities

You acknowledge that verifying someone’s identity online is extremely difficult and that the Company does not systematically check user identities.

The Company does not guarantee and cannot guarantee that every member or user is who they claim to be, nor that user profiles are truthful, accurate, or complete.

You agree to exercise the utmost caution in interactions with other users of the Service and assume all risks associated with such relationships, including potential in-person meetings.

The Company disclaims any liability for damages or consequences arising from false, fraudulent, or incomplete information provided by other users.

16. Term

16.1 Effective Duration of the Agreement for Members

This Agreement remains in force as long as you are a member of the Service or otherwise use the Site and the Application.

16.2 Cancellation by the User

You may cancel your membership and discontinue using the Service at any time, for any reason, effective immediately upon the Company’s receipt of your written notice.

Notice can be sent:

• By email to the address indicated in the “Contacts” section of the Site;
• Via the “Delete Membership” feature available in the member section of the Site or the Application.

Except as otherwise provided by law, cancellation does not entitle you to any refund of fees you may have paid for a subscription.

16.3 Cancellation and Refund for EU/UK Consumers

If you are a consumer residing in the European Union, the rights under Directive 2011/83/EU on consumer rights and national transposition laws apply.

You have the right to withdraw from this Agreement within fourteen (14) days from the date of subscribing to membership or a paid subscription, without giving any reason.

To exercise the right of withdrawal, you must send a clear written notice (for example, by email) to the Company’s contact details.

If you have already started using the Service during the withdrawal period (for example, by posting content, sending messages, or using active search), you may be charged a proportionate amount of the Service used up to the time of withdrawal.

In the event of valid withdrawal, the Company will refund any payments received within fourteen (14) days from receiving your withdrawal notice, using the same payment method you used, unless otherwise agreed.

Please note that you are deemed to have begun using the Service if you have performed one of the following actions:

• Posted personal or work-related posts;
• Uploaded photos to your profile;
• Sent messages to other members;
• Read messages received from other members;
• Used the active search feature to find people or businesses.

16.4 Cancellation and Refunds for Residents in Certain U.S. States

(a) This section applies only if you are a resident of Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, or Wisconsin:

You may cancel, without penalty or obligation, within three (3) business days from subscribing to paid Services, by sending a written, signed notice via registered mail to:
FrizApp Sagl – Via Nob. Rusca 2, 6850 Mendrisio, Switzerland.
The refund will be made within a reasonable timeframe.

(b) If you are a resident of California, Illinois, New York, or Ohio and you pass away before the subscription term expires, your heirs may request a refund of the unused portion of the subscription.
Should you become severely disabled, making it impossible for you to use the Service, you may request a refund for the unused period by sending written notice to the address indicated above.

16.5 Termination of Access to the Service by the Company

The Company reserves the right to suspend, block, or terminate your access to the Service, the Site, and the Application at any time, without notice, in the event of:

• Violation of these Terms of Use;
• Fraudulent, offensive, or illegal behavior;
• Activities that compromise the proper functioning of the Service or other users’ enjoyment of it.

16.6 Cancellation of Membership by the Company

The Company may terminate your membership at any time if it believes you have violated these Terms of Use.

Notice of cancellation will be sent to the last email address you provided.

In the event of termination for violation, the Company may withhold a portion of payments already made to cover incurred costs or damages suffered.

16.7 Deactivation for Non-Use

In the event the Company permanently discontinues its services, users will be informed at least 30 days in advance, except in cases of serious violations or force majeure.

17. Indemnification

17.1 Hold Harmless and Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company, its affiliates, related companies, shareholders, directors, employees, agents, and representatives from any claim, demand, legal action, loss, damage, cost, charge, expense (including reasonable legal fees), liability, or detrimental consequence arising out of or related to:

1. Any breach of these Terms of Use by you;
2. Any unauthorized use of the Site, the Service, or the Application by you or attributable to your account;
3. Any violation of applicable laws or regulations by you;
4. Any act, omission, statement, or behavior of yours in connection with the use of the Site, the Application, or the Service.

You agree to fully cooperate with the Company in defending against any claim or legal action within the scope of this indemnification.

The Company reserves the right, at its discretion, to assume the defense and exclusive control of any matter subject to indemnification by you, without prejudice to your indemnification obligations.

18. General Provisions

18.1 Non-Compliance

The Company will not be deemed responsible for any failure or delay in performing any of its obligations under these Terms of Use if such failure or delay is caused by force majeure events or other circumstances beyond its reasonable control (including, but not limited to, natural disasters, wars, epidemics, strikes, third-party service interruptions, government acts, or other force majeure causes).

18.2 No Waiver

Failure or delay by the Company in enforcing any provision of these Terms of Use shall not under any circumstances constitute a definitive waiver of the rights and powers arising from those provisions, nor prevent the Company from exercising them at a later date.

18.3 Severability Clause

If any provision of these Terms of Use is held to be null, void or unenforceable by a court or competent authority, such nullity or unenforceability shall not extend to the remaining provisions, which shall continue to remain valid and fully effective.

18.4 Language of the Agreement

This Privacy Policy is drafted in the English language. Any translations are provided for convenience only. In the event of any conflict, inconsistency, or discrepancy between the English version and any translated version, the English version shall prevail.

18.5 Amendments

The Company reserves the right to amend these Terms of Use at any time. Any changes will take effect upon publication on the Site. By continuing to use the Site, the Application, or the Service after such publication, you agree to be bound by the amended Terms.

18.5-bis Notice in the Event of Significant Changes

If any amendments to these Terms of Use substantially affect your rights or obligations, the Company will provide at least 30 days’ written notice before such amendments become effective. During that period, you will have the opportunity to review the changes and, if you disagree, to withdraw from the Service without any additional charge.

Notification will be sent by email and/or push notification, using the contact details provided during registration or subsequently updated by the user.

18.6 Assignment

You may not assign or transfer any of your rights or obligations arising from these Terms of Use without the prior written consent of the Company. The Company may, however, assign or transfer, in whole or in part, the rights and obligations arising from these Terms of Use to third parties. In such a case, the Company shall be released from all liability for the obligations so transferred.

18.7 Relationship

You acknowledge that your acceptance of these Terms of Use and your use of the Service do not create any employment, agency, joint venture, association, or partnership relationship between you and the Company. Each party acts, and shall continue to act, independently and autonomously.

18.8 Governing Law

A) Users Residing in a Member State of the European Union
These Terms of Use are governed by the laws in force in Switzerland. Any disputes relating to the interpretation, validity, or enforcement of these Terms shall fall under the exclusive jurisdiction of the Swiss courts.

B) Users Residing in a State Outside the European Union
These Terms of Use are governed by the laws in force in the Canton of Ticino (Switzerland). Any dispute concerning the interpretation, validity, or enforcement of these Terms shall be referred to the exclusive jurisdiction of the courts of the Canton of Ticino.

Nothing in these Terms of Use shall affect the mandatory rights of consumers under the laws of their country of residence, in accordance with Article 6 of Regulation (EC) No. 593/2008 (Rome I).

19. Definitions

In these Terms of Use, the following expressions have the meanings set out below:

• “Claim”: with respect to any person, means any demand, request, suit, legal action for personal injury, claim for damages, loss, cost, liability, proceeding, right of action, or request for indemnification or reimbursement, or any action aimed at establishing civil liability, made or brought by a party (or against them), whether determined or not, current, future, or potential.
• “Commercialize”: means to exploit, market, develop, integrate, research, sell, and carry out any other activity for profit or remuneration.
• “Company”: refers to FrizApp sagl, located in Ticino (Switzerland). References to “We” or “Our” in these Terms of Use refer to the Company.
• “EU”: refers to the European Union, the political and economic union of Member States located in Europe (as it may exist from time to time).
• “EU Country”: means each of the States that are currently parties to the treaties of the European Union, including, but not limited to, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
• “Personal Data”: means any information relating to an identified or identifiable natural person (“data subject”). An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier (e.g., a name, identification number, location data, or online identifier), or by reference to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural, or social identity. This concept includes Sensitive Data.
• “Legal person or company”: means any legal entity, established in any country, that has registered on the Site.
• “Paid Services”: the services and/or performance made available to paying users of the Site, holding a valid subscription.
• “Privacy Policy”: the Company’s Privacy Policy, available on the Site and subject to periodic updates, governing the processing of Personal Data.
• “Service”: the set of features, functions, and offerings made available to members on the Site and/or the Application.
• “Sensitive Data”: Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, any criminal records, as well as genetic or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation.
• “Supervisory Authority”: means the national authority competent for the protection of personal data, such as the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) or the Swiss Commissioner.
• “Site”: the website (and its mobile application, if any) owned and operated by the Company, identified by the name FrizApp sagl and accessible at the specified address.
• “Terms of Use”: this document, including any amendments and additions, which forms the Agreement between you and the Company.

20. CHILD SAFETY POLICY – FRIZAPP

App Name: FrizApp

Developer: FrizApp Sagl

Last update: 2026

1. Purpose and Commitment

FrizApp is committed to maintaining a safe, respectful, and protected environment for all users, with particular attention to the protection of minors. We adopt a zero-tolerance policy against any form of abuse, exploitation, or endangerment of minors, in full compliance with applicable laws and Google Play safety policies.

2. Zero-Tolerance Policy (CSAE)

FrizApp strictly prohibits any content, activity, or behavior involving the sexual exploitation or abuse of minors. This includes, by way of example but not limited to:

• Child sexual abuse material (CSAM)
• Sexualized content involving minors
• Grooming behavior
• Sextortion or coercion against minors
• Requests to minors for sexual purposes
• Any attempt to involve minors in inappropriate or illegal activities

Any violation results in immediate action.

3. Child Protection Measures

• Users under the age of 18 cannot access dating features
• Age-based restrictions are applied during registration
• The platform is designed to reduce the risk of inappropriate interactions
• Safety measures are continuously monitored and improved

4. Safety Tools for Users

• Ability to report users, content, and conversations
• Ability to block other users
• Systems to limit unwanted interactions
• Fast review process for reports

All reports are handled with priority.

5. Content Moderation

FrizApp adopts moderation systems to ensure compliance with its policies.

• Analysis of content reported by users
• Evaluation of suspicious or inappropriate behavior
• Timely intervention in case of violations
• Continuous improvement of control processes

Content that violates the rules is removed quickly.

6. Enforcement Actions

• Content is removed immediately
• The account is suspended or permanently banned
• The case may be reported to the competent authorities
• Reports may be forwarded to organizations such as NCMEC, where applicable

7. Reporting System

Users can report inappropriate content or behavior directly within the app. Alternatively, it is possible to contact:

Email: child.safety@frizapp.com

All reports are analyzed with priority.

8. Privacy and Terms of Use

This policy is part of a broader safety system and must be read together with:

• Privacy Policy
• Terms of Use

FrizApp complies with privacy regulations, including GDPR.

9. Legal Compliance

FrizApp complies with all applicable laws regarding the protection of minors and cooperates with competent authorities when necessary.

10. Contact Information

FrizApp Sagl

Website: www.frizapp.com

Email: child.safety@frizapp.co

Section FAQ / Key Summary of the Terms of Use

Who can register?
Any adult (18+).
Teenagers aged 14 to 18 may only use the ‘social’ component of the Service, subject to parental or legal guardian consent where required by applicable law.

How much does it cost?
There is a free section and subscription-based services (described in Section 2.3).

Right of withdrawal for EU consumers?
Within 14 days of subscription, by submitting a form or written notice (see Section 16.3).

How do we process personal data?
In accordance with the GDPR and our Privacy Policy (see Section 5 and our Privacy Policy).

What is prohibited?
Uploading illegal content, false statements, offensive or illegal activities (see Section 4.10).

Useful contacts:
For complaints, cancellations, or information: info@frizapp.com

Note: This FAQ does not replace the complete Terms of Use, which remain the binding document. In case of conflict between the FAQ and the Terms of Use, the Terms of Use shall prevail.